1. Eligibility for Refund

Refunds are only applicable in case of damaged or defective products.

The customer must request a refund within 48 hours of delivery.

The product must be unused and in its original packaging.

2. Mandatory Video Proof

To request a refund, the customer must record a clear unboxing video showing:

The sealed package before opening

The damaged/defective product clearly visible

Claims without proper video proof may not be accepted.

3. How to Request a Refund

Send the unboxing video along with:

Order ID

Full Name

Registered Phone Number

Email all details to: [your email address]

4. Response Time

Our support team will review your request.

You will receive a response within 4–5 working days.

After mutual discussion between the customer and support team, a final decision will be made.

5. Refund Process

If approved, the refund will be processed to the original payment method.

Refund amount will be credited within 7–10 working days after approval.

Shipping charges (if any) are non-refundable unless the product was damaged.

6. Non-Refundable Situations

Refunds will not be provided if:

No unboxing video is provided.

The product is damaged after use.

The claim is made after the allowed time period.